2021 Mercedes Benz C-Class And E-Class Convertible
C-Class (205 platform) and E-Class (238 platform)
- Affected
- 46
- Category
- Cars
- Campaign
- RC2915
- Supplier
- MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
The defect
The rear head rests may not be fitted correctly. As a result they may move or detach from the seat in an event of an accident.
The hazard
If the head rest moves or becomes detached it could increase the risk of injury or death to vehicle occupants.
The remedy
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.htmlAlternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
What to do
- 1Check if your vehicle is affected. This recall covers 46 vehicles. Use your VIN to confirm.
- 2Contact MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD on 1300300896 to arrange inspection and repair.
- 3Repairs are free of charge when arranged through an authorised dealer.
- 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
- Contact:
- Mercedes-Benz Customer Assistance Center
- Phone:
- 1300300896
- Website:
- www.mercedes-benz.com.au
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Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.