2019–2023 Ford Escape Phev
- Affected
- 621
- Category
- Cars
- Campaign
- 25SC4
- Supplier
- FORD MOTOR COMPANY OF AUSTRALIA PTY LTD
The defect
Due to a manufacturing issue, the cell modules installed in the high voltage battery may be defective, which could cause an internal short circuit. A short circuit could result in a loss of motive power. A short circuit could also result in battery thermal venting while charging leading to a vehicle fire.Note: Do not plug in and charge the high voltage battery to above 80% level and only drive in auto EV mode.
The hazard
A loss of motive power and/or a vehicle fire could increase the risk of injury or death to vehicle occupants, other road users and bystanders, and/or damage to property.
The remedy
When a repair procedure is available, owners of affected vehicles will be contacted by Ford Motor Company Australia asking them to contact their local dealership to have their vehicle rectified, free of charge.For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
What to do
- 1Check if your vehicle is affected. This recall covers 621 vehicles. Use your VIN to confirm.
- 2Contact FORD MOTOR COMPANY OF AUSTRALIA PTY LTD on 133 673 to arrange inspection and repair.
- 3Repairs are free of charge when arranged through an authorised dealer.
- 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
- Contact:
- Ford Customer Relationship Centre
- Phone:
- 133 673
Related recalls
Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.