2014–2015 Ford Mondeo
- Affected
- 582
- Category
- Cars
- Campaign
- 16S21
- Supplier
- Ford Motor Company of Australia Limited
The defect
There is a possibility that due to a software error within the Headlight Control Module (HCM), vehicles fitted with Adaptive LED Headlamps could experience a condition that causes the headlamps to switch off.
The hazard
If this condition occurs the vehicle ignition has to be cycled off/on to enable the headlamps to be re-activated.
The remedy
Ford will write to owners of all affected vehicles. Until the Safety Recall Service is completed, if the vehicle’s headlamps should unexpectedly turn off, customers are advised to turn on their hazard warning lamps and find the closest safe place to pull over where they can cycle their ignition off and on again. This will allow the headlamps to be turned on again.Owners are advised to contact their Ford Authorised Ford Dealership for rectification.For further information, contact any Authorised Ford Dealer or Ford's Customer Relationship Centre on 1800 503 672.
What to do
- 1Check if your vehicle is affected. This recall covers 582 vehicles. Use your VIN to confirm.
- 2Contact Ford Motor Company of Australia Limited on 1800 503 672 to arrange inspection and repair.
- 3Repairs are free of charge when arranged through an authorised dealer.
- 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
- Contact:
- Ford Customer Relationship Centre
- Phone:
- 1800 503 672
- Website:
- https://www.ford.com.au
Related recalls
Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.